Tua Planta takes its responsibility regarding the privacy of your data seriously.

1. Data Controller

Welcome to the tuaplanta.com website, operated by Luis Manuel Martinho do Carmo, Tax Identification Number (NIF) 252 754 409, with its registered address at Rua Joaquim Teófilo Braga N460, 5370-198 Mirandela, hereinafter referred to as Tua Planta.

Tua Planta is the Data Controller responsible for processing your personal data.

2. Personal Data We Collect

We will only collect personal data that is necessary for the respective purposes and will not collect unnecessary or excessive information.

The personal data requested when you register is collected for the purpose of providing you with a more attentive and professional service, exclusively within the scope of the sale of our company's products.

We collect, store, and may process the following personal data:

– Name;

– Telephone number;

– Email address;

– Address;

– Tax Identification Number (NIF);

– Citizen Card number;

– Passport number;

– Nationality;

– Language and country from which you interact with our company;

– Payment or card information;

– Information regarding purchases or orders;

– Information regarding any returns.

We collect your data directly when you contact us, whether in person, by email, or online.

3. Purposes for Processing Personal Data

We process your personal data for the following purposes:

– Managing your user registration on our website;

– Managing the content of our website and social media channels;

– Fulfilling the purchase and sale agreement entered into with us;

– Responding to requests for information and managing your preferences;

– Billing and invoicing;

– Responding to requests and complaints;

– Occasionally sending newsletters, advertising and promotional campaigns, and information about new product and service offerings;

– Managing relationships with suppliers and partners.

4. Legal Basis for Processing Personal Data

The legal bases for processing your personal data are:

a) Performance of a contract between the parties or taking pre-contractual steps at the request of the data subject;

b) Compliance with legal obligations to which we are subject;

c) Legitimate interests pursued by us;

d) Your consent, where none of the legal bases listed above apply.

5. Sharing Personal Data with Third Parties

We will only share personal data with third parties that provide services to us and assist us in providing the services requested by you, including:

– IT services, including website hosting and content management;

– Software management services;

– Logistics and order delivery services;

– Financial institutions;

– Marketing and advertising-related services.

We only engage third parties that provide sufficient guarantees that appropriate technical and organizational measures are in place to ensure that data processing complies with the requirements of the GDPR and protects the rights of data subjects.

Such third parties will process the data solely on our behalf and in accordance with our documented instructions.

6. Transfer of Personal Data Outside the European Union

We do not transfer personal data outside the European Union.

Should personal data be transferred outside the European Union in the future, we will update this Privacy Policy and ensure compliance with all necessary security measures.

We will also ensure that such transfers are carried out under Standard Contractual Clauses approved by the European Commission for this purpose if the country to which the data may be transferred has not been deemed by the European Commission to provide an adequate level of data protection.

7. Retention of Personal Data

We will retain your data for the period necessary to fulfill the purpose for which it was collected and intended, or for the period required by law, while ensuring the confidentiality and privacy safeguards established by the GDPR.

After this period, your data will be destroyed or irreversibly anonymized.

8. Accessing and Managing Your Personal Data

You have full and unrestricted access to your personal data through your personal customer account, where you may remove or update your information.

9. Data Subject Rights

You also have the right to request access to your personal data, as well as its correction or deletion, and to request restrictions on the processing of your personal data.

You also have the right to object to the processing of your personal data and the right to data portability.

You may withdraw your consent to the processing of your personal data at any time where such processing is based exclusively on your consent, without affecting the lawfulness of any processing carried out based on the consent previously provided.

10. Exercising Your Rights

You may exercise these rights by emailing suporte@tuaplanta.com or by contacting us at the following address:

Tua Planta
Rua Joaquim Teófilo Braga N460
5370-198 Mirandela
Portugal

11. Right to Lodge a Complaint

You also have the right to lodge a complaint with a supervisory authority.

In Portugal, the competent supervisory authority is the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD), located at:

Comissão Nacional de Proteção de Dados
Av. D. Carlos I, n.º 134
1200-651 Lisbon
Portugal

Telephone: +351 21 392 8400

More information is available at www.cnpd.pt.

12. Changes to This Privacy Policy

Please note that we may occasionally update this Privacy Policy.

We encourage you to review this document periodically to stay informed of any changes.